{"id":11417,"date":"2020-02-20T17:47:10","date_gmt":"2020-02-20T16:47:10","guid":{"rendered":"https:\/\/www.journal.topaze.com\/infirmiere\/?p=11417"},"modified":"2020-10-29T14:06:55","modified_gmt":"2020-10-29T13:06:55","slug":"vos-questions-les-plus-posees","status":"publish","type":"post","link":"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2020\/02\/20\/vos-questions-les-plus-posees\/","title":{"rendered":"Vos questions les plus pos\u00e9es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11417\" class=\"elementor elementor-11417\" data-elementor-settings=\"[]\">\n\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-element elementor-element-2ebd47bf elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"2ebd47bf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3861b3cf elementor-column elementor-col-100 elementor-top-column\" data-id=\"3861b3cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32907353 elementor-widget elementor-widget-text-editor\" data-id=\"32907353\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #333333;\">En ce d\u00e9but d\u2019ann\u00e9e 2020, vous \u00eates tr\u00e8s nombreux \u00e0 vouloir nous joindre.\u00a0<\/span><span style=\"color: #333333;\">La mise \u00e0 disposition de la version 9.3.4 (Addendum 7) pour les kin\u00e9sith\u00e9rapeutes et orthophonistes ainsi que le d\u00e9ploiement de l\u2019avenant 6 pour les infirmi\u00e8res suscitent un nombre anormal d\u2019appels aupr\u00e8s de notre service technique.<\/span><\/p><p><span style=\"color: #333333;\">Nous vous prions d\u2019accepter nos excuses pour le d\u00e9sagr\u00e9ment occasionn\u00e9 et vous remercions pour votre patience.<\/span><\/p><p><span style=\"color: #333333;\">Afin de vous aider et ainsi \u00e9viter une attente inutile, nous r\u00e9pondons ci-dessous aux questions les plus fr\u00e9quemment pos\u00e9es. Cliquez sur la question qui vous int\u00e9resse pour \u00eatre automatiquement redirig\u00e9 vers la r\u00e9ponse appropri\u00e9e.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fe981cd elementor-widget elementor-widget-heading\" data-id=\"1fe981cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c0 propos de votre logiciel Topaze<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2911db64 elementor-widget elementor-widget-text-editor\" data-id=\"2911db64\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul><li><strong><span style=\"color: #12235a;\"><a style=\"color: #12235a;\" href=\"#outils\">Quels sont les outils d&rsquo;assistance \u00e0 ma disposition ?<\/a><\/span><\/strong><\/li><li><strong><span style=\"color: #12235a;\"><a style=\"color: #12235a;\" href=\"#bsi\">Comment savoir si j&rsquo;ai bien la mise \u00e0 jour pour le BSI ?<\/a><\/span><\/strong><\/li><li><strong><span style=\"color: #12235a;\"><a style=\"background-color: #ffffff; color: #12235a;\" href=\"#version93\">Pourquoi la version 9.3.X de Topaze ne m&rsquo;est pas propos\u00e9e ?<\/a><\/span><\/strong><\/li><li><strong><span style=\"color: #12235a;\"><a style=\"background-color: #ffffff; color: #12235a;\" href=\"#version-actuelle\">Comment conna\u00eetre ma version actuelle de Topaze ?<\/a><\/span><\/strong><\/li><li><strong><span style=\"color: #12235a;\"><a style=\"color: #12235a;\" href=\"#topaze-mdp\">Quel est le mot de passe \u00e0 l&rsquo;ouverture de Topaze ?<\/a><\/span><\/strong><\/li><li><strong><span style=\"color: #12235a;\"><a style=\"color: #12235a;\" href=\"#reinstaller-topaze\">Comment r\u00e9installer Topaze sur un autre ordinateur ?<\/a><\/span><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ffdab08 elementor-widget elementor-widget-heading\" data-id=\"6ffdab08\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c0 propos de votre lecteur de carte<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0649ed elementor-widget elementor-widget-text-editor\" data-id=\"3c0649ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul><li><strong><span style=\"color: #12235a;\"><a style=\"background-color: #ffffff; color: #12235a;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/05\/31\/resoudre-un-probleme-de-lecteur-de-carte\/\">Pourquoi mon logiciel Topaze ne d\u00e9tecte pas mon lecteur de cartes ?<\/a><\/span><\/strong><\/li><li><strong><span style=\"color: #12235a;\"><a style=\"background-color: #ffffff; color: #12235a;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/09\/17\/faites-le-point-sur-vos-equipements-les-lecteurs\/\">Comment savoir si mon lecteur est compatible ?<\/a><\/span><\/strong><\/li><li><strong><span style=\"color: #12235a;\"><a style=\"background-color: #ffffff; color: #12235a;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/09\/17\/faites-le-point-sur-vos-equipements-les-lecteurs\/\">Comment conna\u00eetre la version de mon lecteur de carte ?<\/a><\/span><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f234b7 elementor-widget elementor-widget-heading\" data-id=\"67f234b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c0 propos des erreurs rencontr\u00e9es<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-261d1d27 elementor-widget elementor-widget-text-editor\" data-id=\"261d1d27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul><li><span style=\"color: #12235a;\"><a style=\"background-color: #ffffff; color: #12235a;\" href=\"#anomalie\"><b>Comment r\u00e9soudre l&rsquo;anomalie de l&rsquo;installation des mises \u00e0 jour ?<\/b><\/a><\/span><\/li><li><span style=\"color: #12235a;\"><a style=\"background-color: #ffffff; color: #12235a;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/12\/23\/comment-resoudre-le-probleme-erreur-15-lors-de-la-teletransmission\/\"><b>Comment r\u00e9soudre le probl\u00e8me de l&rsquo;erreur 15 qui m&#8217;emp\u00eache de t\u00e9l\u00e9transmettre ?<\/b><\/a><\/span><\/li><li><span style=\"color: #12235a;\"><a style=\"color: #12235a;\" href=\"#erreur-num-licence\"><b>Comment corriger l&rsquo;erreur de num\u00e9ro de licence \u00e0 la suite d&rsquo;un ajout ou de la suppression d&rsquo;un praticien ?<\/b><\/a><\/span><\/li><li><a href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2020\/01\/24\/erreur-51-en-accident-du-travail\/\"><strong><span style=\"color: #12235a;\">Comment r\u00e9soudre l&rsquo;erreur 51 qui emp\u00eache la facturation d&rsquo;un accident du travail ?<\/span><\/strong><\/a><\/li><li><a href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2020\/02\/18\/info-certificats-de-chiffrement-code-rejet-4015\/\"><strong><span style=\"color: #12235a;\">Pourquoi mon logiciel m&rsquo;affiche un code rejet 4015 ?<\/span><\/strong><\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-29079891 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"29079891\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7c7ef5 elementor-column elementor-col-100 elementor-top-column\" data-id=\"5b7c7ef5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3b2db6 elementor-widget elementor-widget-menu-anchor\" data-id=\"6f3b2db6\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"outils\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10862b6 elementor-widget elementor-widget-heading\" data-id=\"10862b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Outil d'assistance \u00e0 votre disposition<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4948b253 elementor-widget elementor-widget-text-editor\" data-id=\"4948b253\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color: #333333;\">Sur la page d\u2019accueil de TOPAZE, en haut de votre Journal, vous avez une zone de recherche qui vous permet d\u2019acc\u00e9der \u00e0 un ensemble d\u2019articles et vid\u00e9os sur diff\u00e9rents th\u00e8mes et qui peuvent r\u00e9pondre \u00e0 beaucoup de vos questions.<\/span><\/p><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color: #333333;\">Ce contenu est \u00e9galement disponible sur notre site TOPAZE apr\u00e8s vous \u00eatre authentifi\u00e9.\u00a0\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-47b72500 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"47b72500\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73e2fa6f elementor-column elementor-col-100 elementor-top-column\" data-id=\"73e2fa6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c85cbd3 elementor-widget elementor-widget-menu-anchor\" data-id=\"6c85cbd3\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"bsi\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6598be23 elementor-widget elementor-widget-heading\" data-id=\"6598be23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment savoir si j'ai bien la mise \u00e0 jour pour le BSI ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7074c29e elementor-widget elementor-widget-text-editor\" data-id=\"7074c29e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color: #333333;\">Si lors de la facturation vous avez l\u2019erreur \u00ab\u00a0Lettre cl\u00e9 inconnue pour la profession\u00a0\u00bb, veuillez suivre les directives suivantes\u00a0:<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->1-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Passez par le menu Param\u00e9trage puis onglet \u00ab\u00a0Pr\u00e9f\u00e9rences\u00a0\u00bb et sous-onglet \u00ab\u00a0G\u00e9n\u00e9ral \u00bb<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->2-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Cliquez sur le bouton \u00ab\u00a0Effacer MAJ\u00a0\u00bb et confirmer votre choix<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->3-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Puis cliquez sur le bouton \u00ab\u00a0R\u00e9initialiser\u00a0\u00bb et confirmer votre choix<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->4-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Puis allez relancer la recherche des mises \u00e0 jour via le menu Services \/ Services Internet \/ Topaze Update<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><span style=\"text-indent: -18pt;\">5-<\/span><span style=\"text-indent: -18pt; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><span style=\"text-indent: -18pt;\">Patientez pendant que les mises \u00e0 jour se t\u00e9l\u00e9chargent puis installez-les<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-1ad23734 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"1ad23734\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51469e53 elementor-column elementor-col-100 elementor-top-column\" data-id=\"51469e53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2f9a02 elementor-widget elementor-widget-menu-anchor\" data-id=\"2a2f9a02\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"version93\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78f42d8e elementor-widget elementor-widget-heading\" data-id=\"78f42d8e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi la version 9.3 de Topaze ne m'est pas propos\u00e9e ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e56ab1c elementor-widget elementor-widget-text-editor\" data-id=\"2e56ab1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"MsoListParagraph\"><span style=\"color: #333333;\">La mise \u00e0 jour 9.3.x de TOPAZE est actuellement diffus\u00e9e en priorit\u00e9 aux professions Kin\u00e9 et Orthophoniste car ce sont les seules \u00e0 avoir une obligation de t\u00e9l\u00e9transmettre avant le 31\/01\/20 pour pouvoir b\u00e9n\u00e9ficier des aides. Nous diffuserons par la suite progressivement cette mise \u00e0 jour aux autres professions.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-53f9c658 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"53f9c658\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77f3c68 elementor-column elementor-col-100 elementor-top-column\" data-id=\"77f3c68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17b3d24 elementor-widget elementor-widget-menu-anchor\" data-id=\"17b3d24\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"version-actuelle\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28659e30 elementor-widget elementor-widget-heading\" data-id=\"28659e30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment conna\u00eetre ma version actuelle de Topaze ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18f6e363 elementor-widget elementor-widget-text-editor\" data-id=\"18f6e363\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"MsoListParagraph\"><span style=\"color: #333333;\">Pour savoir la version exacte dans laquelle vous vous trouvez, mettez-vous sur la page d\u2019accueil de TOPAZE et regardez tout en bas \u00e0 droite sous le cadre \u00ab Note du jour \u00bb la version install\u00e9e.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-676c5b99 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"676c5b99\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d59d900 elementor-column elementor-col-100 elementor-top-column\" data-id=\"d59d900\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f357935 elementor-widget elementor-widget-menu-anchor\" data-id=\"6f357935\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"topaze-mdp\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c25aee elementor-widget elementor-widget-heading\" data-id=\"36c25aee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quel est le mot de passe \u00e0 l'ouverture de Topaze ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-560f2951 elementor-widget elementor-widget-text-editor\" data-id=\"560f2951\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color: #333333;\">Par d\u00e9faut <span style=\"background: yellow; mso-highlight: yellow;\">il n\u2019y a pas de mot de passe<\/span> \u00e0 saisir pour rentrer dans TOPAZE.<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color: #333333;\">Si toutefois vous d\u00e9sirez s\u00e9curiser son ouverture, vous devez aller d\u00e9finir le mot de passe au niveau du menu Fichiers, onglet \u00ab\u00a0Praticiens\u00a0\u00bb et sous-onglet \u00ab\u00a0Cabinets\u00a0\u00bb.<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color: #333333;\">Ouvrir la fiche du cabinet et le saisir dans la rubrique \u00ab\u00a0Mot de passe\u00a0\u00bb (6 caract\u00e8res max alphanum\u00e9rique). A partir de cet instant au lancement de TOPAZE vous serez oblig\u00e9 de saisir ce mot de passe.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-277818c elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"277818c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3bcbb6 elementor-column elementor-col-100 elementor-top-column\" data-id=\"a3bcbb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-282c04f9 elementor-widget elementor-widget-menu-anchor\" data-id=\"282c04f9\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"reinstaller-topaze\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b0bb234 elementor-widget elementor-widget-heading\" data-id=\"5b0bb234\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment r\u00e9installer mon logiciel Topaze sur un autre ordinateur ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57470869 elementor-widget elementor-widget-text-editor\" data-id=\"57470869\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #333333;\">Suivez le lien en cliquant ici :<br \/><\/span><a href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2014\/01\/20\/procedure-pour-transferer-le-logiciel-et-toutes-les-donnees-de-topaze-maestro-sur-un-nouvel-ordinateur\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2014\/01\/20\/procedure-pour-transferer-le-logiciel-et-toutes-les-donnees-de-topaze-maestro-sur-un-nouvel-ordinateur\/<\/a><\/p><p><span style=\"color: #333333;\">Autre lien proposant diff\u00e9rents types d&rsquo;installation (veillez \u00e0 vous munir de vos identifiants pour acc\u00e9der \u00e0 cette page) :\u00a0<\/span><br \/><a style=\"background-color: #ffffff;\" href=\"https:\/\/www.topaze-maestro.com\/wiki\/category\/faq\/installation\/\">https:\/\/www.topaze-maestro.com\/wiki\/category\/faq\/installation\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-5f7dff41 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"5f7dff41\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d81150c elementor-column elementor-col-100 elementor-top-column\" data-id=\"3d81150c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33dc2bb8 elementor-widget elementor-widget-menu-anchor\" data-id=\"33dc2bb8\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"compatibilite-lecteur\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62ad699e elementor-widget elementor-widget-heading\" data-id=\"62ad699e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment savoir si mon lecteur est compatible ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b82d818 elementor-widget elementor-widget-text-editor\" data-id=\"4b82d818\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #333333;\">Suivez le lien en cliquant ici : <\/span><a style=\"background-color: #ffffff;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/09\/17\/faites-le-point-sur-vos-equipements-les-lecteurs\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/09\/17\/faites-le-point-sur-vos-equipements-les-lecteurs\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-ee62e13 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"ee62e13\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1e6ef3 elementor-column elementor-col-100 elementor-top-column\" data-id=\"6d1e6ef3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e23cc38 elementor-widget elementor-widget-menu-anchor\" data-id=\"7e23cc38\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"version-lecteur\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48d575b elementor-widget elementor-widget-heading\" data-id=\"48d575b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment conna\u00eetre la version de mon lecteur ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-380ebc9 elementor-widget elementor-widget-text-editor\" data-id=\"380ebc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #333333;\">Suivez le lien en cliquant ici : <\/span><a style=\"background-color: #ffffff;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/09\/17\/faites-le-point-sur-vos-equipements-les-lecteurs\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/09\/17\/faites-le-point-sur-vos-equipements-les-lecteurs\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-b22f925 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"b22f925\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c4958c6 elementor-column elementor-col-100 elementor-top-column\" data-id=\"2c4958c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b73f2b2 elementor-widget elementor-widget-menu-anchor\" data-id=\"b73f2b2\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"detection-lecteur\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-138865fc elementor-widget elementor-widget-heading\" data-id=\"138865fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Anomalie de d\u00e9tection de mon lecteur de carte<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1959097f elementor-widget elementor-widget-text-editor\" data-id=\"1959097f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #333333;\">Suivez le lien en cliquant ici :<\/span><br \/><a style=\"background-color: #ffffff;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/05\/31\/resoudre-un-probleme-de-lecteur-de-carte\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/05\/31\/resoudre-un-probleme-de-lecteur-de-carte\/<\/a><\/p><p><!-- <span style=\"color: #333333;\">Pour les clients en version 9.3.1\/9.3.2\/9.3.3\/9.3.4 de Topaze, cliquez ici :<\/span><br \/><a style=\"background-color: #ffffff;\" href=\"https:\/\/www.topaze-maestro.com\/wiki\/loutil-indispensable-pour-la-facturation-en-version-9-3-de-topaze\/\">https:\/\/www.topaze-maestro.com\/wiki\/loutil-indispensable-pour-la-facturation-en-version-9-3-de-topaze\/<\/a> --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-75ddb62a elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"75ddb62a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22f54918 elementor-column elementor-col-100 elementor-top-column\" data-id=\"22f54918\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e55d6d2 elementor-widget elementor-widget-menu-anchor\" data-id=\"6e55d6d2\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"anomalie\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf89a31 elementor-widget elementor-widget-heading\" data-id=\"4cf89a31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Anomalie sur installation des mises \u00e0 jour repropos\u00e9es en boucle<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59ceb0fe elementor-widget elementor-widget-text-editor\" data-id=\"59ceb0fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color: #333333;\">Dans le cas o\u00f9, malgr\u00e9 l\u2019installation des mises \u00e0 jour propos\u00e9es, elles continuent \u00e0 vous \u00eatre propos\u00e9es en boucle. Suivez ces actions\u00a0:<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->1-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Passez par le menu Param\u00e9trage puis onglet \u00ab\u00a0Pr\u00e9f\u00e9rences\u00a0\u00bb et sous-onglet \u00ab\u00a0G\u00e9n\u00e9ral \u00bb<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->2-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Cliquez sur le bouton \u00ab\u00a0Effacer MAJ\u00a0\u00bb et confirmer votre choix<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->3-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Puis cliquez sur le bouton \u00ab\u00a0R\u00e9initialiser\u00a0\u00bb et confirmer votre choix<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><!-- [if !supportLists]-->4-<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><!--[endif]-->Puis allez relancer la recherche des mises \u00e0 jour via le menu Services \/ Services Internet \/ Topaze Update<\/span><\/p><p class=\"MsoListParagraphCxSpMiddle\" style=\"margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"color: #333333;\"><span style=\"text-indent: -18pt;\">5-<\/span><span style=\"text-indent: -18pt; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><span style=\"text-indent: -18pt;\">Patientez pendant que les mises \u00e0 jour se t\u00e9l\u00e9chargent puis installez-les<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-329dbe04 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"329dbe04\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fd09642 elementor-column elementor-col-100 elementor-top-column\" data-id=\"3fd09642\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0434a5 elementor-widget elementor-widget-menu-anchor\" data-id=\"1c0434a5\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"erreur-15\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5897896a elementor-widget elementor-widget-heading\" data-id=\"5897896a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment corriger l'erreur 15 qui m'emp\u00eache de t\u00e9l\u00e9transmettre ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5621d173 elementor-widget elementor-widget-text-editor\" data-id=\"5621d173\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #333333;\">Suivez le lien en cliquant ici :\u00a0<\/span>\u00a0<br \/><a style=\"background-color: #ffffff;\" href=\"https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/12\/23\/comment-resoudre-le-probleme-erreur-15-lors-de-la-teletransmission\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.journal.topaze.com\/infirmiere\/blog\/2019\/12\/23\/comment-resoudre-le-probleme-erreur-15-lors-de-la-teletransmission\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-778f33cb elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"778f33cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59b1eced elementor-column elementor-col-100 elementor-top-column\" data-id=\"59b1eced\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51461260 elementor-widget elementor-widget-menu-anchor\" data-id=\"51461260\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"erreur-num-licence\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d49e156 elementor-widget elementor-widget-heading\" data-id=\"7d49e156\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment corriger l'erreur de num\u00e9ro de licence \u00e0 la suite d'un ajout ou de la suppression d'un praticien ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73cc5a9c elementor-widget elementor-widget-text-editor\" data-id=\"73cc5a9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #333333;\">Votre num\u00e9ro de licence est calcul\u00e9 en fonction <span style=\"background: yellow; mso-highlight: yellow;\">des praticiens titulaires<\/span> devant \u00eatre pr\u00e9sents dans TOPAZE. Les praticiens rempla\u00e7ant ne rentrent pas en ligne de compte.<\/span><\/p><p><span style=\"color: #333333;\">Si, suite \u00e0 une demande aupr\u00e8s de notre service client, d\u2019ajout ou de suppression d\u2019un praticien, vous\u00a0<\/span><span style=\"color: #333333;\">rencontrez\u00a0<\/span><span style=\"color: #333333;\">le message \u00ab\u00a0num\u00e9ro licence non conforme, mode d\u00e9monstration\u00a0\u00bb, c\u2019est qu\u2019il n\u2019y a pas dans TOPAZE, la correspondance entre les noms <span style=\"background: yellow; mso-highlight: yellow;\">des praticiens titulaires<\/span> convenus avec le service client et ceux dans TOPAZE.<\/span><\/p><p><span style=\"color: #333333;\">Pour corriger ce probl\u00e8me allez dans le menu Fichiers, onglet \u00ab\u00a0Praticiens\u00a0\u00bb et sous-onglet \u00ab\u00a0Praticiens\u00a0\u00bb.<\/span><\/p><p><span style=\"color: #333333;\">Ouvrir la fiche de chaque praticien pr\u00e9sent dans la liste et v\u00e9rifiez si celui-ci a le champ \u00ab\u00a0Titulaire\u00a0\u00bb ou \u00ab\u00a0Rempla\u00e7ant\u00a0\u00bb de s\u00e9lectionn\u00e9. Le modifier si n\u00e9cessaire afin de n\u2019avoir QUE les noms des praticiens convenus comme \u00e9tant \u00ab\u00a0Titulaire\u00a0\u00bb.<\/span><\/p><p><span style=\"color: #333333;\">Afin de v\u00e9rifier si vous n\u2019avez plus de probl\u00e8me de num\u00e9ro de licence, quittez TOPAZE et relancez-le.<\/span><\/p><p><span style=\"color: #333333;\"><b>NB\u00a0:<\/b> Une fiche de praticien ne peut \u00eatre supprim\u00e9e<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-element elementor-element-14992a16 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"14992a16\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1761df68 elementor-column elementor-col-100 elementor-top-column\" data-id=\"1761df68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>En ce d\u00e9but d\u2019ann\u00e9e 2020, vous \u00eates tr\u00e8s nombreux \u00e0 vouloir nous joindre.\u00a0La mise \u00e0 disposition de la version 9.3.4 (Addendum 7) pour les kin\u00e9sith\u00e9rapeutes et orthophonistes ainsi que le d\u00e9ploiement de l\u2019avenant 6 pour les infirmi\u00e8res suscitent un nombre anormal d\u2019appels aupr\u00e8s de notre service technique. Nous vous prions d\u2019accepter nos excuses pour le [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":11413,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[473,474,470,16],"tags":[],"class_list":["post-11417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-techniques","category-fiches-formations","category-a-la-une","category-faq-top-10"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vos questions les plus pos\u00e9es - Infirmiere<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vos questions les plus pos\u00e9es - Infirmiere\" \/>\n<meta property=\"og:description\" content=\"En ce d\u00e9but d\u2019ann\u00e9e 2020, vous \u00eates tr\u00e8s nombreux \u00e0 vouloir nous joindre.\u00a0La mise \u00e0 disposition de la version 9.3.4 (Addendum 7) pour les kin\u00e9sith\u00e9rapeutes et orthophonistes ainsi que le d\u00e9ploiement de l\u2019avenant 6 pour les infirmi\u00e8res suscitent un nombre anormal d\u2019appels aupr\u00e8s de notre service technique. 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