{"id":8123,"date":"2018-07-30T15:59:48","date_gmt":"2018-07-30T13:59:48","guid":{"rendered":"https:\/\/www.journal.topaze.com\/?p=8123"},"modified":"2019-06-05T14:37:01","modified_gmt":"2019-06-05T12:37:01","slug":"problemes-rencontres-sur-lapplication-mobile","status":"publish","type":"post","link":"https:\/\/www.journal.topaze.com\/sagefemme\/blog\/2018\/07\/30\/problemes-rencontres-sur-lapplication-mobile\/","title":{"rendered":"Probl\u00e8mes rencontr\u00e9s sur l&rsquo;application mobile."},"content":{"rendered":"<p>Depuis l&rsquo;application mobile, il peut arriver que la synchronisation du mobile se bloque ou que votre mot de passe soit oubli\u00e9 ou erron\u00e9. Voici ce qu&rsquo;il faut effectuer pour d\u00e9bloquer le probl\u00e8me.<\/p>\n<h4>Pour la synchronisation<\/h4>\n<p>Si elle tourne sans s&rsquo;arr\u00eater sur l&rsquo;\u00e9cran \u00ab\u00a0R\u00e9cup\u00e9ration des patients\u00a0\u00bb ou \u00ab\u00a0R\u00e9cup\u00e9ration des s\u00e9ances\u00a0\u00bb (ou autres).<\/p>\n<p>Ce probl\u00e8me arrive lorsque la connexion n&rsquo;\u00e9tait pas suffisante. Il y\u00a0 a donc un d\u00e9blocage possible sans perte de donn\u00e9es en suivant les \u00e9tapes suivantes:<\/p>\n<ul>\n<li>Arr\u00eater l&rsquo;application manuellement :\n<ul>\n<li>Sur Iphone :\n<ul>\n<li>Appuyer sur la touche centrale (carr\u00e9) et balayer la fen\u00eatre de l&rsquo;application Topaze T\u00e9l\u00e9vitale mobile vers le haut ou le c\u00f4t\u00e9.<\/li>\n<li>Attendre plus de 5 minutes et se reconnecter \u00e0 l&rsquo;application avec une connexion internet stable pour de nouveau lancer la synchronisation. Elle reprendra l\u00e0 ou le transfert s&rsquo;est arr\u00eat\u00e9 la premi\u00e8re fois.<\/li>\n<\/ul>\n<\/li>\n<li>Sur Android :\n<ul>\n<li>Appuyer sur la touche carr\u00e9 et balayer la fen\u00eatre de l&rsquo;application Topaze T\u00e9l\u00e9vitale mobile vers le haut ou le c\u00f4t\u00e9.<\/li>\n<li>Attendre plus de 5 minutes et se reconnecter \u00e0 l&rsquo;application avec une connexion internet stable pour de nouveau lancer la synchronisation. Elle reprendra l\u00e0 ou le transfert s&rsquo;est arr\u00eat\u00e9 la premi\u00e8re fois<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Arr\u00eater l&rsquo;application en red\u00e9marrant le smartphone:\n<ul>\n<li>Sur Iphone :\n<ul>\n<li>Attendre plus de 5 minutes et se reconnecter \u00e0 l&rsquo;application avec une connexion internet stable pour de nouveau lancer la synchronisation. Elle reprendra l\u00e0 ou le transfert s&rsquo;est arr\u00eat\u00e9 la premi\u00e8re fois.<\/li>\n<\/ul>\n<\/li>\n<li>Sur Android :\n<ul>\n<li>Attendre plus de 5 minutes et se reconnecter \u00e0 l&rsquo;application avec une connexion internet stable pour de nouveau lancer la synchronisation. Elle reprendra l\u00e0 ou le transfert s&rsquo;est arr\u00eat\u00e9 la premi\u00e8re fois<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Pour le mot de passe oubli\u00e9 ou erron\u00e9<\/h4>\n<p>Vous devez r\u00e9initialiser le mot de passe sur le logiciel Topaze en vous rendant dans l&rsquo;univers \u00ab\u00a0Fichiers\u00a0\u00bb onglet \u00ab\u00a0Praticiens\u00a0\u00bb et sous onglet \u00ab\u00a0Praticiens\u00a0\u00bb.<\/p>\n<p>Une fois la fiche \u00e0 votre nom ouverte, cliquez sur le bouton \u00ab\u00a0Gestion du mobile\u00a0\u00bb afin de saisir un nouveau mot de passe:<\/p>\n<p><a href=\"https:\/\/www.journal.topaze.com\/wp-content\/uploads\/sites\/11\/2018\/07\/Fiche_mobile.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-8130\" src=\"https:\/\/www.journal.topaze.com\/wp-content\/uploads\/sites\/11\/2018\/07\/Fiche_mobile.png\" alt=\"Fiche_mobile\" \/><\/a><\/p>\n<p>Il faudra ensuite lancer la synchronisation de Topaze et ensuite celle du mobile.<\/p>\n<p>Si malgr\u00e9 ces manipulations vous n&rsquo;arrivez toujours pas \u00e0 vous connecter, il faut faire appel \u00e0 un technicien du service technique Topaze au 04 92 914 914.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Depuis l&rsquo;application mobile, il peut arriver que la synchronisation du mobile se bloque ou que votre mot de passe soit oubli\u00e9 ou erron\u00e9. Voici ce qu&rsquo;il faut effectuer pour d\u00e9bloquer le probl\u00e8me. Pour la synchronisation Si elle tourne sans s&rsquo;arr\u00eater sur l&rsquo;\u00e9cran \u00ab\u00a0R\u00e9cup\u00e9ration des patients\u00a0\u00bb ou \u00ab\u00a0R\u00e9cup\u00e9ration des s\u00e9ances\u00a0\u00bb (ou autres). Ce probl\u00e8me arrive lorsque [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[18],"tags":[3,4,6,7,9,11,27,30,425,426,450],"class_list":["post-8123","post","type-post","status-publish","format-standard","hentry","category-lecteurs","tag-kinesitherapeute","tag-toutes-professions-paramedicales","tag-orthoptiste","tag-orthophoniste","tag-infirmier","tag-sage-femme","tag-podologue-pedicure","tag-application-mobile","tag-mot-de-passe","tag-mobile","tag-synchronisation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Probl\u00e8mes rencontr\u00e9s sur l&#039;application mobile. - Sagefemme<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Probl\u00e8mes rencontr\u00e9s sur l&#039;application mobile. - Sagefemme\" \/>\n<meta property=\"og:description\" content=\"Depuis l&rsquo;application mobile, il peut arriver que la synchronisation du mobile se bloque ou que votre mot de passe soit oubli\u00e9 ou erron\u00e9. 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